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Benefits and Reward Operations Specialist
2 months ago
Civica UK Ltd is seeking a highly skilled Benefits and Reward Operations Specialist to join our team. As a key member of our HR department, you will be responsible for managing and optimizing our benefits and reward programs to ensure they are competitive, compliant, and effectively support the company's goals.
Key Responsibilities- Benefits Administration: Manage the day-to-day operations of all employee benefits programs, including health insurance, retirement plans, and other perks.
- Employee Claims Management: Manage employee claims through the process, liaising with vendors and ensuring timely resolution.
- Reward Programs: Administer and optimize reward and recognition programs to motivate and engage employees.
- Job Architecture: Lead the rollout of the job architecture, including mapping, levelling, and educating the business.
- Compliance: Ensure all benefits and reward programs comply with relevant laws and regulations, staying updated on changes in legislation and industry standards.
- Vendor Management: Collaborate with external benefits providers and vendors to manage contracts, resolve issues, and ensure delivery of high-quality services.
- Employee Communication: Develop and deliver clear, concise, and engaging communications about benefits and reward programs to employees.
- Data and Reporting: Maintain accurate records of benefits and reward program participation and costs, analyzing data to identify trends and measure program effectiveness.
- Process Improvement: Identify and implement process improvements to enhance the efficiency and effectiveness of benefits and reward operations.
- Annual Enrollment: Coordinate and manage the annual benefits enrollment process, including developing communication materials and assisting employees with their selections.
- Benchmarking: Conduct regular benchmarking studies to ensure Civica's benefits and reward programs remain competitive within the industry.
- Minimum of 5+ years of experience in benefits and reward administration or a related HR role.
- Proven experience in managing benefits and reward programs.
- Customer-focused with a high level of empathy and understanding.
- Passionate about enhancing employee experience through effective benefits and reward programs.
- Strong knowledge of benefits administration and reward program best practices.
- Excellent communication and interpersonal skills, with the ability to effectively explain complex information to employees.
- Strong analytical skills with the ability to leverage data for decision-making.
- Proficiency in using HR information systems (HRIS) and Microsoft Office Suite.
