Technical Support Manager EMEA

4 days ago


Wetherby, Leeds, United Kingdom Edmund Optics Full time
Job Description

We are seeking a highly competent and skilled Product Support Manager EMEA to manage the Product Support Team (the Sales & Applications Engineers) with the aim to maximize the level of service offered to Edmund Optics customers regarding products and applications.

The successful candidate will be responsible for team structuring for operational effectiveness, day-to-day team management, increasing regional customer satisfaction for technical and applications support activities. Efficiently scheduling Sales & Applications Engineers to provide adequate phone, email, and chat coverage is also a key responsibility.



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