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Customer Service Representative Positions

2 months ago

York, York City, United Kingdom JD Group Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Store Colleague. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, maintaining a high level of product knowledge, and contributing to a positive and inclusive store environment.

Key Responsibilities
  • Customer Service: Engage with customers in a friendly and professional manner, providing personalized assistance and resolving any issues in a timely and effective manner.
  • Product Knowledge: Stay up-to-date with product information, including features, benefits, and pricing, to provide accurate and informed advice to customers.
  • Store Standards: Maintain a high level of store standards, including visual merchandising, stock levels, and store cleanliness, to ensure a positive shopping experience for customers.
  • Teamwork: Collaborate with colleagues to achieve sales targets, support each other in meeting customer needs, and contribute to a positive and inclusive team environment.
Requirements
  • Excellent Communication Skills: Possess strong verbal and written communication skills, with the ability to effectively communicate with customers, colleagues, and management.
  • Product Knowledge: Have a strong understanding of our products, including features, benefits, and pricing, to provide accurate and informed advice to customers.
  • Teamwork: Be able to work effectively as part of a team, supporting colleagues and contributing to a positive and inclusive team environment.
  • Adaptability: Be flexible and adaptable, with the ability to work in a fast-paced environment and respond to changing priorities and customer needs.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including incremental holiday allowance and staff discount on JD Group and other brands.
  • Personal Development Opportunities: Opportunities for personal and professional development, including training and development programs to help you grow and succeed in your role.
  • Collaborative Team Environment: A collaborative and inclusive team environment, with a focus on teamwork, communication, and mutual respect.