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Senior Operations Manager

2 months ago

Twickenham, United Kingdom Walsingham Support Full time

Job Title: Senior Operations Manager

Job Summary:

We are seeking a highly experienced and skilled Senior Operations Manager to join our team at Walsingham Support. As a Senior Operations Manager, you will be responsible for overseeing the delivery of high-quality care services within a designated region, ensuring compliance with regulatory requirements, and driving business growth.

Key Responsibilities:

• Lead and manage a team of service managers and care staff to deliver outstanding care services

• Ensure compliance with all regulatory and legislative requirements, including CQC standards

• Monitor and improve service quality through regular audits and performance reviews

• Develop and implement strategic plans to enhance service delivery and achieve business objectives

• Foster positive relationships with service users, their families, and other stakeholders

• Manage budgets effectively to ensure financial sustainability and efficiency

• Identify opportunities for growth and development within the region

• Provide training, mentoring, and development opportunities for staff

Requirements:

• Proven experience in a senior management role within the social care sector

• Strong knowledge of regulatory and legislative requirements in social care

• Excellent leadership and people management skills

• Outstanding communication and interpersonal abilities

• Ability to analyse data and make informed decisions

• Strategic thinker with a proactive and solution-oriented approach

• Full UK driving licence and willingness to travel as required

Benefits:

We offer a comprehensive benefits package, including:

• 33 days annual leave (25 days leave + 8 days bank holidays), rising up to 38 days depending on length of service

• Pension scheme contributions

• Life assurance equal to three times your salary

• Bereavement helpline

• Walsingham Rewards Scheme with extensive discounts on everyday items

• Exceptional training and continuing professional development opportunities

• Long service awards

• Eyecare vouchers

• Recommend a friend bonus of £250

• Access to Blue Light Card savings

About Walsingham Support:

Walsingham Support is a leading provider of social care services across the UK, dedicated to delivering high-quality care and support to individuals in need. Our mission is to enhance the well-being and independence of our service users through compassionate and professional care.

Our Values:

• People Focused: We strive for people to live their best lives

• One Team: Achieving meaningful outcomes by coming together to create a friendly, proactive, and inclusive culture

• Say it as it is: Every voice is heard and respected, we encourage open and transparent communication

• Ambitious: Determined to be the best in everything we do

Why Work for Walsingham Support:

Working for Walsingham Support offers a unique opportunity to make a positive impact in the social care sector. As a charity, we are committed to creating an inclusive and diverse workplace, and we encourage applications from all qualified individuals regardless of race, gender, disability, religion/belief, sexual orientation, or age.

Equal Opportunity Employer:

We are an equal opportunity employer and welcome applications from all qualified individuals. If you are passionate about delivering high-quality care services and making a positive impact in the lives of others, we encourage you to apply for this exciting opportunity.