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Reception Manager

2 months ago

Torquay, Torbay, United Kingdom The Imperial Torquay Full time

About the Role

We are seeking a skilled and charismatic Reception Manager to join our team at The Imperial Torquay. As a key member of our hotel's management team, you will be responsible for leading our front desk operations and ensuring that our guests receive exceptional service.

Key Responsibilities

  • Lead and motivate our front desk team to deliver outstanding guest experiences
  • Develop and implement strategies to improve front desk efficiency and productivity
  • Provide exceptional customer service and resolve guest complaints in a professional and courteous manner
  • Manage front desk operations, including check-in, check-out, and room assignments
  • Collaborate with other departments to ensure seamless guest experiences

Requirements

  • Proven experience in a hotel reception or front desk role
  • Excellent leadership and communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and conflict resolution skills
  • Knowledge of hotel operations and procedures

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career advancement and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

About Our Hotel

The Imperial Torquay is a 19th-century Victorian hotel that offers breathtaking sea views and a range of leisure facilities. Our hotel is located in a picturesque location, just a short walk from the main train station and town centre. We offer a range of amenities, including a gym, swimming pools, and staff car parking.

Our Culture

We are a family of hotels that values quality, inclusivity, and exceptional guest experiences. We believe in providing a warm and welcoming environment for our guests and our team members. We are committed to delivering memorable experiences and exceeding our guests' expectations.