Emergency Floor Administrator

1 month ago


Torquay, Torbay, United Kingdom Torbay and South Devon NHS Foundation Trust Full time

About the Role

We are seeking an enthusiastic and organized individual to join our dynamic team as an Emergency Floor Administrator. This is an excellent opportunity to provide administrative support across the Emergency Department Reception, Emergency Assessment Unit, and Medical Receiving Unit.

Key Responsibilities

  • Provide high-quality administrative and reception support to ensure an effective and efficient service in line with Standard Operating Procedures.
  • Support the Emergency Admin Team Leader to undertake change management.
  • Be the first point of contact for all Emergency Patients and their relatives as they arrive in, or contact, the Emergency Department.
  • Ensure that patients are treated with courtesy, dignity, and respect.
  • Attend statutory, essential, and mandatory training.

About Us

Torbay and South Devon NHS Foundation Trust is a large and diverse organization that provides a range of services to the local community. We have a large admin team working across the Emergency Floor, which includes the Emergency Department, Acute Medical Unit, Emergency Assessment Unit, and Hospital at Night, to maintain excellent patient care and customer service along with our clinical colleagues.

Person Specification

Knowledge and Experience

  • Knowledge of Microsoft Office software.
  • Ability to work as part of a team.
  • Able to communicate effectively.
  • Proven experience of providing a customer-focused service.

Qualifications

  • Good standard of general education to include GCSE in Maths and English or equivalent.
  • Experience of working in a reception area.
  • Accurate typing to ensure a high level of data quality.


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