Emergency Floor Support Officer

3 weeks ago


Torquay, Torbay, United Kingdom Torbay and South Devon NHS Foundation Trust Full time

Job Summary

An exciting opportunity has arisen for an Administrator to join the Emergency Floor team at Torbay and South Devon NHS Foundation Trust.

This role involves providing high-quality administrative and reception support to ensure an effective and efficient service in line with Standard Operating Procedures.

As a key member of the Emergency Admin Team, you will be responsible for providing a friendly, professional service to patients and their relatives, ensuring that they are treated with courtesy, dignity, and respect.

Main Duties of the Job

  • To provide administrative and reception support to the Emergency Floor team.
  • To support the Emergency Admin Team Leader in undertaking change management.
  • To be the first point of contact for all Emergency Patients and their relatives.
  • To ensure that patients are processed in line with key performance indicators.
  • To use the relevant IT systems to register patients, record attendances, make appointments, and transfer medical records as required.

About the Role

This is an excellent opportunity for you to join a dynamic team who are responsible for providing administrative support across the Emergency Department Reception, Emergency Assessment Unit, and Medical Receiving Unit.

The ideal candidate will have excellent communication skills, the ability to deliver a friendly, professional service, and the ability to multi-task in a busy environment.

Person Specification

Knowledge and Experience

  • Knowledge of Microsoft Office software.
  • Ability to work as part of a team.
  • Able to communicate effectively.
  • Proven experience of providing a customer-focused service.

Qualifications

  • Good standard of general education to include GCSE in Maths and English or equivalent.
  • Experience of working in a reception area.
  • Accurate typing to ensure a high level of data quality.


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