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Customer Support Specialist

2 months ago

Winchester, Hampshire, United Kingdom Colten Care Limited Full time
{"About the Role": "We are seeking a compassionate and empathetic Customer Support Advisor to join our team at Colten Care Limited. As a key member of our care home team, you will be responsible for ensuring the highest levels of occupancy in our homes by nurturing quality leads into sales and providing an outstanding customer experience throughout the process.", "Key Responsibilities": "
\t* Provide a professional and warm welcome to visitors, escorting them on arrival and helping residents settle into their new home.
\t* Engage with the local community and professional contacts, being an ambassador for Colten Care Limited.
\t* Support local promotional activities and events.
\t* Work closely with the Home Manager and care home teams to provide a professional and compassionate service to residents and their families.
\t* Provide reassurance at every point of the enquiry journey.", "Requirements": "
\t* You must be passionate about helping people, particularly the older generation, and have a proven track record within a sales environment.
\t* You must be literate and numerate with experience of the Microsoft Office suite.
\t* You must be a car driver and own your own car, as you will be covering two homes during the working week.
\t* Business insurance is essential due to travel during work hours.", "About Colten Care Limited": "We are an award-winning, family-owned, independent care home group with an outstanding reputation in the industry. Our focus is on keeping the resident at the heart of everything we do. We strive to be the best we can, which is why all 21 of our nursing homes are rated at least good and 7 are outstanding by the CQC, our national regulator.", "Benefits": "
\t* Uniform provided
\t* Excellent inductions, training and on the job support
\t* Real career progression opportunities
\t* Annual pay review
\t* Choice of hot or cold meals and drinks on duty
\t* Contributory pension scheme
\t* Background checks at no cost to you.", "Language": "en-US"}