Operations Coordinator
6 days ago
About the Role:
The Service Coordinator will play a crucial role in ensuring the smooth operation of our client's service department. This includes scheduling work, updating engineer diaries, and planning breakdown and servicing jobs.
Key Responsibilities:
- Scheduling of work and updating engineer diaries
- Planning of breakdown and servicing jobs
- Ensuring all paperwork and logs on CRM systems are up to date
- Working closely with the Aftersales Team and National Account Manager to ensure first-class customer service
- Supervising engineer locations and ensuring they attend the correct jobs
- Following up on quotes and creating purchase orders
Requirements:
- Previous experience in a customer-facing role, such as customer service advisor, hire controller, or rental administrator
- Strong administration skills and attention to detail
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Excellent communication and teamwork skills
About the Company:
Our client is a leading independently owned specialist equipment company in the UK, providing training, hire, and facility management for its employees. They strive to provide outstanding equipment and customer service every time.
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