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Chief Operating Officer Banking Vice President

2 months ago

Carlisle, Cumbria, United Kingdom United Overseas Bank Ltd. Full time
About the Role

We are seeking a highly motivated and detail-oriented individual to join our dynamic customer service excellence team as a Banking COO Vice President. In this role, you will play a crucial role in ensuring the effective execution and management of Business Run cadence meetings that focus on driving continuous service and process improvements across the Retail products.

As a key member of our team, you will act as the primary point of contact for various business and support units, facilitating smooth communication and timely updates on action items. You will also be responsible for driving customer service and experience initiatives, working closely with cross-functional teams to identify and implement process improvements.

We are looking for an adaptable, creative problem-solver with excellent communication and project management skills. If you have a passion for driving customer service and experience, we would love to hear from you.

Key Responsibilities
  • Facilitate Business Run cadence meetings to drive continuous service and process improvements across Retail products.
  • Act as the primary point of contact for various business and support units, ensuring smooth communication and timely updates on action items.
  • Drive customer service and experience initiatives, working closely with cross-functional teams to identify and implement process improvements.
About Us

United Overseas Bank Ltd is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories. We are committed to building a strong and sustainable future for our customers, employees, and communities.