Chief Operating Officer, Banking Division

2 weeks ago


Carlisle, Cumbria, United Kingdom United Overseas Bank Ltd. Full time
About the Role

We are seeking a highly motivated and detail-oriented individual to join our dynamic customer service excellence team as a Chief Operating Officer, Banking Division. In this role, you will play a crucial role in ensuring the effective execution and management of Business Run cadence meetings that focus on driving continuous service and process improvements across the Retail products.

You will act as the primary point of contact for various business and support units, facilitating smooth communication and timely updates on action items.

As a key member of our team, you will be responsible for driving customer service and experience, and have a passion for driving continuous service and process improvements.

We are looking for an adaptable, creative problem-solver with excellent communication and project management skills.

Key Responsibilities
  • Facilitate Business Run cadence meetings to drive continuous service and process improvements.
  • Act as the primary point of contact for various business and support units.
  • Drive customer service and experience.


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