Defence Business Services Transformation Specialist
6 days ago
About Defence Business Services
Defence Business Services (DBS) is a leading shared service organisation in Europe, providing corporate services to over 1 million end users. We deliver large-scale administration and specialist services to enable the Ministry of Defence to focus on its core aims.
Our Vision
- To provide outstanding service to UK defence customers.
Our Mission
- To support Defence by delivering flexible, timely, sustainable, and value-for-money services that underpin the whole force and enhance operational capability.
A Great Place to Work
DBS is committed to creating an inclusive culture and respectful environment that reflects the diversity of society. We offer flexible working patterns, opportunities to develop skills and experience, and a range of benefits, including a Civil Service pension.
About the Role
We are seeking a Product Manager to join our FPCP Change Management Team. As a Product Manager, you will play a pivotal role in shaping the future of our MyHR system (Oracle HCM). You will be responsible for supporting the development of a comprehensive road-map that transforms your assigned module, ensuring it aligns with our evolving business needs.
Key Responsibilities:
- Oracle Release Management: Oversee the implementation of mandatory changes from Oracle's Quarterly Release Cycle, ensuring seamless integration and compliance.
- Collaboration and Knowledge Sharing: Partner with Product Managers to champion collaboration, share best practices, and identify opportunities for cross-functional development.
- Change Request Management: Efficiently manage a portfolio of business-as-usual change requests, ensuring timely delivery and customer satisfaction.
- Cross-Functional Collaboration: Work closely with the Change and Modernisation Team and Operational Teams to deliver impactful change initiatives across the organisation.
- Strategic Road-map: Support the alignment of the strategic road-map for your module, driving innovation and continuous improvement.
- Customer Feedback Analysis: Actively gather and analyse customer feedback to identify areas for improvement, driving enhancements through the change request process.
Requirements
- Strong strategic thinking and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced, collaborative environment.
- Proven ability to influence key stakeholders and make data-driven decisions.
- A passion for driving digital transformation and delivering exceptional customer experiences.
Benefits
- An estimated salary of £35,290 per annum.
- A Civil Service pension with an average employer contribution of £10,223.
- Flexible working options, including hybrid working.
- 25 days paid annual leave rising to 30 days upon completion of 5 years' service (pro rata).
- 8 public holidays per year.
- Minimum of 15 days special leave in a rolling 12-month period for volunteer reserve commitments.
- Special paid leave to volunteer up to 6 days per year.
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