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Hotel Operations Manager

2 months ago

Burnley, Lancashire, United Kingdom ROTHERWOOD RECRUITMENT (2020) LIMITED Full time
Hotel Night Manager Job Description

We are seeking a highly skilled and experienced Hotel Night Manager to join our team at ROTHERWOOD RECRUITMENT (2020) LIMITED. As a key member of our hotel operations team, you will be responsible for overseeing night operations, ensuring exceptional guest service, and maintaining a safe and secure environment.

Key Responsibilities:
  • Guest Services: Handle guest inquiries, complaints, check-ins, and check-outs with a high level of professionalism and attention to detail.
  • Operations Management: Oversee night audit, safety, and security procedures, and coordinate with other departments to ensure seamless operations.
  • Leadership: Supervise night staff, provide training and development opportunities, and conduct performance evaluations to ensure high standards are met.
  • Administrative Duties: Prepare nightly reports, manage inventory, and handle cash transactions with accuracy and efficiency.
Qualifications:
  • Experience in a hospitality managerial role, preferably in a luxury hotel setting.
  • Knowledge of hotel operations, including safety and security procedures.
  • Excellent customer service and interpersonal skills, with the ability to handle high-pressure situations.
  • Proficiency in hotel management software and Microsoft Office.
  • Organizational and multitasking skills, with the ability to work effectively in a fast-paced environment.
Benefits:
  • Competitive salary and bonuses.
  • Health and wellness benefits.
  • Career growth opportunities.
  • Employee discounts.
  • Supportive work environment.

Location: East Lancashire

Salary: From £29,000 per annum