Customer Service Representative

4 weeks ago


Milton Keynes, Milton Keynes, United Kingdom Steer Automotive Group Full time

About the Role

We are seeking a skilled Customer Service Advisor to join our team at Steer Automotive Group. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service and ensuring a smooth customer experience journey.

Key Responsibilities:

  • Manage customer inquiries, complaints, and resolutions with professionalism and efficiency.
  • Coordinate customer bookings and arrange seamless vehicle collections and returns.
  • Maintain communication with our drivers, efficiently managing the transport diary to optimise logistics.
  • Update insurance companies and ensure accurate records on computer systems and portals.
  • Meet daily KPI targets to uphold service standards and operational efficiency.
  • Assist in moving vehicles on the forecourt as and when required.
  • Prepare job packs and perform associated administrative tasks with meticulous attention to detail.

About You

We are looking for a candidate with prior experience in a customer service focused role, strong multi-tasking abilities, and the ability to adapt to changing priorities. You will be proficient in administration tasks, including MS Office applications, with a knack for quickly grasping new computer systems. Self-motivated with a proactive attitude towards problem-solving, you will thrive in a dynamic environment where no two days are the same.

What We Offer

  • Competitive salary plus performance-related bonus
  • 29 days holiday including public holidays plus additional days with service
  • Pension contributions
  • Referral bonus scheme
  • Enhanced parental leave
  • Enhanced sick pay
  • Talk to us about flexible working
  • VIP Awards – colleague recognition scheme
  • Cycle to work scheme
  • Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more
  • Steer Academy provides accredited ongoing training – paid for by the business
  • Opportunities for career progression


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