Service Coordinator/Team Leader
1 month ago
About the Role
This position provides high-quality administrative support to the management team, including responsible assistance in their absence, using initiative and working independently.
Excellent customer care skills are required, including communication with patients and relatives, treating them with tact and empathy.
The role coordinates and organizes patient attendance at outpatient, inpatient, and day-case appointments, in line with local and national Access Policy arrangements.
Administrative processes and enquiries are handled efficiently and timely, following standard operating procedures, and escalated to a senior manager as necessary.
Clinical letters are proofread, and waiting times are monitored, with accurate and up-to-date RTT pathways (NHS England Referral to Treatment).
Appointments are booked from waiting lists and clinics/theatre bookings are set up and updated as required.
Staff support and assistance are provided, including cross-covering, for other administrative team members across the department or division.
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