Technical Support Professional
23 hours ago
Outsource Solutions (NI) Ltd is seeking a Technical Support Professional to join our team. This exciting opportunity offers the chance to progress your career with a successful and ambitious Managed Security & Services Provider.
Salary: £48,000 - £58,000 per annum
Job Summary:You will be responsible for delivering professional and knowledgeable client support respecting agreed SLAs, bringing resolution to issues in a timely fashion.
Key Responsibilities:- Provide expert technical support to clients
- Resolve complex technical issues efficiently
- At least 3-5 years' experience in a Level 3 support role with strong networking skills
- Experienced with Windows server and virtualization (VMware and Hyper-V)
- Demonstrate knowledge and understanding of Windows-based operating systems
- Competent Office 365 administrator
- Experienced with Active Directory, DNS, DHCP, and Group Policy
- Experienced with Microsoft Intune and mobile device management
- Microsoft-related qualifications and certifications are essential
- Work-life balance
- Family-friendly environment
- Day off for your birthday
- Team building
- Learning and development opportunities
- Private medical cover through Vitality
- Health care cash plan through Westfield
- Life insurance cover
- 31 days holiday with extra days for long service
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