Technical Support Professional

23 hours ago


Antrim, United Kingdom Outsource Solutions (NI) Ltd Full time

Outsource Solutions (NI) Ltd is seeking a Technical Support Professional to join our team. This exciting opportunity offers the chance to progress your career with a successful and ambitious Managed Security & Services Provider.

Salary: £48,000 - £58,000 per annum

Job Summary:

You will be responsible for delivering professional and knowledgeable client support respecting agreed SLAs, bringing resolution to issues in a timely fashion.

Key Responsibilities:
  • Provide expert technical support to clients
  • Resolve complex technical issues efficiently
Requirements:
  • At least 3-5 years' experience in a Level 3 support role with strong networking skills
  • Experienced with Windows server and virtualization (VMware and Hyper-V)
  • Demonstrate knowledge and understanding of Windows-based operating systems
  • Competent Office 365 administrator
  • Experienced with Active Directory, DNS, DHCP, and Group Policy
  • Experienced with Microsoft Intune and mobile device management
  • Microsoft-related qualifications and certifications are essential
Company Benefits:
  • Work-life balance
  • Family-friendly environment
  • Day off for your birthday
  • Team building
  • Learning and development opportunities
  • Private medical cover through Vitality
  • Health care cash plan through Westfield
  • Life insurance cover
  • 31 days holiday with extra days for long service


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