Technical Support Services Expert

23 hours ago


Antrim, United Kingdom VanRath Full time

About the Position:

We are seeking a skilled and experienced Technical Support Services Expert to join our team at VanRath. The ideal candidate will have a strong background in IT infrastructure support and be able to provide expert technical support to clients.

Key Responsibilities:

  • Provide expert technical support to clients, ensuring timely and effective resolution of issues in line with service level agreements (SLAs).
  • Deliver high-quality customer service with a professional, solution-oriented approach.

Requirements:

  • +3 years of experience in a Level 3 support role, with strong networking expertise.
  • Hands-on experience with Windows Server and virtualization technologies (VMware and Hyper-V).
  • Strong knowledge of Windows-based operating systems.
  • In-depth experience with Active Directory, DNS, DHCP, and Group Policy.
  • Microsoft-related certifications and qualifications are essential.
  • Practical experience with networking equipment, including switches, firewalls, routers, and wireless access points (APs).

Compensation:

The estimated annual salary range for this position is $85,000 - $110,000.



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