Technical Support Services Expert
23 hours ago
About the Position:
We are seeking a skilled and experienced Technical Support Services Expert to join our team at VanRath. The ideal candidate will have a strong background in IT infrastructure support and be able to provide expert technical support to clients.
Key Responsibilities:
- Provide expert technical support to clients, ensuring timely and effective resolution of issues in line with service level agreements (SLAs).
- Deliver high-quality customer service with a professional, solution-oriented approach.
Requirements:
- +3 years of experience in a Level 3 support role, with strong networking expertise.
- Hands-on experience with Windows Server and virtualization technologies (VMware and Hyper-V).
- Strong knowledge of Windows-based operating systems.
- In-depth experience with Active Directory, DNS, DHCP, and Group Policy.
- Microsoft-related certifications and qualifications are essential.
- Practical experience with networking equipment, including switches, firewalls, routers, and wireless access points (APs).
Compensation:
The estimated annual salary range for this position is $85,000 - $110,000.
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