Technical Support Specialist
4 days ago
We are seeking a highly skilled Technical Support Engineer to join our team based in Antrim. As a key member of our support team, you will be responsible for providing exceptional customer service, resolving technical issues, and ensuring our customers have a seamless experience.
Your Key Responsibilities:- Deliver professional and knowledgeable client support, adhering to agreed resolution SLAs.
- Provide technical expertise and proactive support to our customers.
- Collaborate with the existing support team to achieve our goals.
- 3-5 years of experience in a technical support role.
- Strong networking skills, including switching, firewalls, and routers.
- Proficiency in Windows Server and Virtualisation (VMware and Hyper-V).
- Competence in Windows-based operating systems and Office 365 administration.
- Competitive salary based on experience.
- Medical cover with Vitality and Westfield.
- Life insurance cover.
- 31 days holiday, with additional days for long service.
Please note: All applicants must have the legal right to work in the UK. A basic Access NI check will be completed upon successful appointment. A full clean driving licence and use of transport are required for travel to customer sites.
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