Senior Technical Support Engineer
1 month ago
We are seeking an experienced Infrastructure Engineer to join our team at Hayward Hawk. As a key member of our technical staff, you will provide advanced Level 3 technical support to resolve complex networking and infrastructure issues. You will also manage, configure, and troubleshoot Windows servers and virtualization environments to ensure high availability and performance.
Key Responsibilities
- Providing technical support for complex networking and infrastructure issues
- Managing, configuring, and troubleshooting Windows servers and virtualization environments
- Administering and supporting Office 365, including user management, permissions, and security configurations
- Maintaining Active Directory, DNS, DHCP, and Group Policy settings to ensure smooth and secure network operations
- Overseeing mobile device management through Microsoft Intune, ensuring device compliance and security
- Implementing and monitoring backup solutions, including performing regular backups, restores, and testing disaster recovery processes
- Collaborating with cross-functional teams to deliver IT services aligned with business needs, and documenting processes and solutions effectively.
Requirements
- 3-5 years of experience in a senior technical support role, with advanced skills in network troubleshooting and maintenance
- Proficient in managing Windows servers and virtualization platforms such as VMware and Hyper-V
- Solid understanding and practical experience with Windows-based operating systems
- Skilled in Office 365 administration
- Familiarity with Active Directory, DNS, DHCP, and Group Policy configurations
- Proficient in Microsoft Intune and mobile device management solutions
- Knowledgeable in backup solutions, including experience with Veeam or similar products
- Relevant Microsoft certifications are required
- Strong documentation skills and excellent communication abilities.
Estimated Salary: $90,000 - $120,000 per year
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