Service Transition Specialist
6 days ago
About the Role:
The Service Transition Specialist will be responsible for developing and implementing services that meet customer needs, improving existing services, and managing stakeholder relationships.
Key Responsibilities:
- Develop, operate, and continually improve services for customers, ensuring alignment with contracts and SLAs.
- Manage key stakeholders, communicating effectively and ensuring services meet customer expectations.
- Investigate and resolve issues, identifying root causes and reporting back to customers.
- Manage service transition, onboarding, and migration processes for customers adopting or exiting our services.
- Mitigate customer churn and assist in contract renewal.
- Encourage customer adoption of enhanced services.
Requirements:
- Familiarity with UC, Contact Centre, and IT environments.
- Strong knowledge of ITIL practices.
- Excellent interpersonal and communication skills, with great problem-solving ability.
- Collaborative, communicative, and experienced in presenting, report writing, and data analytics using MS 365 Suite.
- Good understanding of Service Transition methodologies.
Compensation:
We offer a salary range of £50,000 - £70,000 per annum, depending on experience.
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