Service Transition Specialist

6 days ago


Manchester, United Kingdom IP Integration Full time

About the Role:

The Service Transition Specialist will be responsible for developing and implementing services that meet customer needs, improving existing services, and managing stakeholder relationships.

Key Responsibilities:

  • Develop, operate, and continually improve services for customers, ensuring alignment with contracts and SLAs.
  • Manage key stakeholders, communicating effectively and ensuring services meet customer expectations.
  • Investigate and resolve issues, identifying root causes and reporting back to customers.
  • Manage service transition, onboarding, and migration processes for customers adopting or exiting our services.
  • Mitigate customer churn and assist in contract renewal.
  • Encourage customer adoption of enhanced services.

Requirements:

  • Familiarity with UC, Contact Centre, and IT environments.
  • Strong knowledge of ITIL practices.
  • Excellent interpersonal and communication skills, with great problem-solving ability.
  • Collaborative, communicative, and experienced in presenting, report writing, and data analytics using MS 365 Suite.
  • Good understanding of Service Transition methodologies.

Compensation:

We offer a salary range of £50,000 - £70,000 per annum, depending on experience.



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