Technical Assistance Agent
2 days ago
Sheridan Ward Recruitment Services Limited is a reputable recruitment agency that offers a range of exciting job opportunities. We are currently seeking an experienced 1st Line IT Support Agent to join our team.
Salary Information
The estimated salary for this position is £25,000 per annum, based on national averages and industry standards. However, this figure may vary depending on location and other factors.
Job Responsibilities
Your primary responsibility will be to provide technical assistance to clients via various communication channels. This includes responding to emails, phone calls, and live chats, as well as resolving technical issues and maintaining accurate records of all interactions.
Key Skills and Qualifications
To succeed in this role, you will need to possess excellent communication skills, both written and verbal. You should also have a strong understanding of IT systems and software, as well as the ability to work effectively in a fast-paced environment.
Work Environment
You will be working in a dynamic and supportive team environment, where collaboration and open communication are highly valued. Our company encourages flexible working hours and remote working options after training, allowing you to maintain a healthy work-life balance.
What We Offer
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