Technical Support Analyst

5 days ago


Watford, Hertfordshire, United Kingdom Lynx Recruitment Ltd Full time

About the Role:

We are seeking a skilled Technical Support Analyst to join our team at Lynx Recruitment Ltd. As a key member of our IT department, you will be responsible for providing exceptional technical support to our clients.

Key Responsibilities:

  • Providing timely and effective technical assistance to clients via phone, email, or in-person
  • Troubleshooting and resolving technical issues with hardware, software, and network-related problems
  • Documenting and tracking technical issues using our ticketing system
  • Collaborating with colleagues to resolve complex technical issues
  • Staying up-to-date with industry developments and emerging technologies

Requirements:

  • 2-3 years of experience in a 1st line technical support role
  • Excellent communication and interpersonal skills
  • Office365 experience and proficiency in Microsoft certifications
  • Azure Exposure and knowledge of cloud-based services
  • Microsoft Entra experience and understanding of security best practices

What We Offer:

  • A competitive salary of £27,500 per annum
  • The opportunity to work in a dynamic and supportive team environment
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A flexible working arrangement with 4 days in the office and 1 day from home after 6 months' probation


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