Technical Support Analyst
5 days ago
About the Role:
We are seeking a skilled Technical Support Analyst to join our team at Lynx Recruitment Ltd. As a key member of our IT department, you will be responsible for providing exceptional technical support to our clients.
Key Responsibilities:
- Providing timely and effective technical assistance to clients via phone, email, or in-person
- Troubleshooting and resolving technical issues with hardware, software, and network-related problems
- Documenting and tracking technical issues using our ticketing system
- Collaborating with colleagues to resolve complex technical issues
- Staying up-to-date with industry developments and emerging technologies
Requirements:
- 2-3 years of experience in a 1st line technical support role
- Excellent communication and interpersonal skills
- Office365 experience and proficiency in Microsoft certifications
- Azure Exposure and knowledge of cloud-based services
- Microsoft Entra experience and understanding of security best practices
What We Offer:
- A competitive salary of £27,500 per annum
- The opportunity to work in a dynamic and supportive team environment
- Ongoing training and development opportunities to enhance your skills and knowledge
- A flexible working arrangement with 4 days in the office and 1 day from home after 6 months' probation
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