Venue Operations Manager

2 weeks ago

London, Greater London, United Kingdom Eram Talent Full time
Job Title: Venue Manager

Eram Talent is seeking a skilled Venue Manager to oversee the day-to-day operations of a venue in Saudi Arabia. As a Venue Manager, you will be responsible for ensuring the smooth and efficient running of the venue, delivering exceptional customer service, and maximizing revenue.

Key Responsibilities:
  • Manage staff and coordinate events and functions to ensure seamless execution.
  • Handle customer inquiries and complaints, and respond to guest needs and anticipate their unstated ones through authentic interactions and guest handling throughout their visit.
  • Ensure customer satisfaction by handling complaints and queries escalated to this level, carrying out root cause analysis to understand the reason for escalation and how to avoid it in the future.
  • Encourage issue resolution at the lowest level possible and act as the top escalation line for the venue.
  • Develop and implement strategies to maximize revenue and improve customer satisfaction.
Requirements:
  • Proven experience as a Venue Manager or similar role.
  • Excellent interpersonal, written, and verbal communication skills, with the ability to communicate in English (mandatory), Arabic (preferred), and other languages (preferred).
  • 10+ years of experience in a managerial role within the hospitality or events industry.
  • Excellent problem-solving, multi-tasking, and conflict management skills with a principled approach to understand problems and opportunities to inform decision-making.
  • Bachelor's degree in business management, hospitality, or a related field preferred.
  • Strong leadership and management skills, with the ability to motivate and inspire a team.
  • Excellent communication and customer service skills.
  • Ability to multitask and work under pressure.
  • Knowledge of health and safety regulations.
  • Consistent, punctual, and regular attendance as a key member of the Guest Relations team, with the ability to work flexible hours, including weekends and holidays.
  • Fluency in both written and spoken English. Knowledge of Arabic is an advantage.

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