Venue Operations Manager

2 weeks ago


London, Greater London, United Kingdom Peppermint Bars & Events Full time £45,000
Job Title: Venue Project Manager

Peppermint Bars & Events is seeking a highly skilled Venue Project Manager to join our team. As a Venue Project Manager, you will be responsible for overseeing the planning and execution of various venue projects, ensuring seamless transitions and successful operations.

Key Responsibilities:
  • Lead the early-stage planning and implementation of venue layouts, ensuring strategic placement of bar facilities and alignment with overall objectives.
  • Collaborate with key stakeholders, including contractors, design teams, and internal departments, to ensure high-standard execution.
  • Assist in the recruitment and training of key personnel, such as Deputy General Managers and core team members, to ensure consistent service and experiences across venues.
  • Oversee the design and implementation of event packages, including VIP experiences, and ensure they integrate seamlessly with existing venue offerings and technologies.
  • Collaborate with bar contractors and internal teams to finalize bar setups, covering space allocation, equipment needs, and operational systems.
  • Support the trader team, chefs, and beverage teams in developing menus aligned with the venue's theme and operational goals.
  • Lead the implementation and oversight of digital and customer-facing technologies during the planning phase, including EPOS systems, QR code ordering, pre-order screens, and other systems designed to enhance guest experience and operational efficiency.
  • Collaborate with creative teams to ensure all elements of the venue, including food and beverage offerings, uniforms, and event space design, align with the overall theme.
  • Take full responsibility for managing project budgets during the planning stages, ensuring that all financial aspects are monitored and reported to stay within allocated parameters.
  • Implement cost-control measures and provide regular financial updates to stakeholders, highlighting key expenditures, variances, and forecasts during both planning and early operational phases.
  • Oversee revenue strategies in planning and early-stage operations, ensuring financial targets are met across food, drink, and other venue offerings before handing over to operational teams.
  • Regularly evaluate the performance of operational aspects during both planning and live phases, making adjustments as needed to enhance efficiency and guest satisfaction.
Requirements:
  • Minimum 5 years of experience in project management within the events or hospitality industry, with a proven track record of delivering large-scale projects.
  • Strong leadership and team management abilities, with experience in recruiting, training, and motivating staff.
  • Exceptional organizational skills with the ability to manage multiple aspects of a complex project simultaneously.
  • Experience in overseeing customer-facing digital technology implementations, with an understanding of integrating technology into themed environments.
What We Offer:
  • Company sick pay (10 days)
  • Medicash- dental care, optical treatments, physiotherapy etc
  • Employee assistance programme- counselling and support
  • Discounts on shopping, travel, entertainment and dining
  • Birthday day off
  • Hybrid and remote working options
  • Apprenticeship programmes available
  • Festival and sport event tickets/drinks tokens
  • Enhanced maternity/paternity leave


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