Customer Experience Leader

3 days ago

Cramlington, Northumberland, United Kingdom Thermo Fisher Scientific Full time
Job Description

As a Customer Operations Team Lead, you will be responsible for leading a team of customer service representatives in a fast-paced, dynamic environment. Your primary goal will be to ensure that customers receive exceptional service and support, while also driving business growth and revenue.

Key Responsibilities:
  • Lead a team of customer service representatives to achieve exceptional customer satisfaction and service levels.
  • Develop and implement strategies to drive business growth and revenue.
  • Collaborate with cross-functional teams to ensure seamless customer experience.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Develop and implement process improvements to increase efficiency and productivity.
Requirements:
  • 4+ years of experience in customer service or a related field.
  • Proven track record of leading high-performing teams and driving business growth.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and make informed decisions.
  • Strong problem-solving and conflict resolution skills.
What We Offer:
  • A dynamic and fast-paced work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A collaborative and supportive team environment.

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