Client Success Manager

2 days ago


Leamington Spa, Warwickshire, United Kingdom Ponderosa Agency Limited Full time

Ponderosa Agency Limited is a top 5 specialist media agency dedicated to serving the higher education (HE) sector, partnering with leading institutions across the UK. Our mission is to deliver impactful, innovative media solutions that enhance the reputation and student recruitment efforts of our clients.

Role Overview

The Senior Account Director will be a key member of the senior management team, responsible for overseeing client relationships, managing high-profile accounts, and ensuring the agency diligently delivers to client and contract expectations.

  • Key Responsibilities:
  1. Client Leadership & Relationship Management:
    • Serve as the senior point of contact for key HE sector clients, building long-term, trusted relationships.
    • Lead negotiations and manage client agreements, including design and implementation of Service Level Agreements (SLAs), regular service reviews, and contract renewals.
    • Ensure the agency consistently delivers to client expectations, exceeding SLAs and key performance indicators (KPIs).
    • Work with cross-functional teams (Creative, Design, Digital delivery, etc.) to ensure budgets, timelines, and resource allocations are adhered to, managing risks and identifying opportunities for continuous improvement.
    • Identify opportunities to grow existing client accounts.
    • Feel confident in spotting opportunities to enhance the value Ponderosa Agency Limited can offer clients by realizing opportunities to develop client relationships through the suite of marketing services offered by Audience Collective.
    • Manage net profitability of client accounts to meet revenue and margin targets whilst retaining a clear focus on excellent service delivery.
  2. Team Leadership & Development:
    • Lead, support, and develop a team of Account Directors and their client delivery teams, ensuring a motivated client service team, fostering a high-performance culture that delivers best in class work.
    • Champion the use of data-led planning approaches, maximizing the value from enterprise-level planning tools and systems such as TGI.
    • Set clear performance goals and support team members in their professional development.
  3. Forecasting & Reporting:
    • Own and lead gross profit (GP) reporting across client accounts, ensuring accuracy and timeliness in line with group expectations.
    • Optimize net profitability by ensuring effective processes and accountability across teams.
    • Be accountable for the accuracy and consistency of reporting and forecasting processes, working closely with Account Directors to ensure that they are equipped to deliver excellence in reporting.
    • Establish and maintain effective procedures for financial forecasting, ensuring that both current and future business needs are anticipated and reported with precision.
    • Provide detailed financial reports and forecasts to senior management and group, ensuring clear communication of financial health and opportunities for growth.
  4. Senior Management Involvement:
    • Contribute to the strategic direction of the agency, participating in senior management meetings and providing input on business development, operational processes, and team structures.
    • Report directly to the Managing Director, ensuring that client service remains a core strength of the agency.
  5. We estimate the salary range for this role to be £60,000 - £80,000 per annum, depending on experience.
  6. A competitive benefits package and bonus tied to business/personal performance.
  7. A supportive and collaborative working environment with a focus on personal and professional growth.
  8. Opportunities and training that come with being part of a large and growing integrated marketing services group, Audience Collective.


  • Leamington Spa, Warwickshire, United Kingdom beBee Professionals Full time £35,000 - £55,000

    Account ExecutiveWe are seeking a results-driven Account Executive to join our team at beBee Professionals in Royal Leamington Spa, UK. The ideal candidate will have a proven track record of managing client relationships, driving revenue growth, and delivering exceptional customer service.Key Responsibilities:Manage a portfolio of existing clients, ensuring...


  • Leamington Spa, Warwickshire, United Kingdom beBee Professionals Full time £35,000 - £55,000

    We are looking for a Client Relationship Manager to join our team at beBee Professionals, responsible for managing client relationships and driving revenue growth.Key Responsibilities:Develop and maintain strong relationships with existing clients, ensuring their needs are met and exceeded.Identify and pursue new business opportunities, leveraging industry...


  • Leamington Spa, Warwickshire, United Kingdom beBee Professionals Full time £35,000 - £45,000

    Account Manager Job DescriptionWe are seeking a skilled Account Manager to join our team at beBee Professionals in Royal Leamington Spa. As an Account Manager, you will be responsible for building and maintaining strong relationships with our clients, identifying new business opportunities, and driving long-term growth.Key Responsibilities:Develop and...


  • Leamington Spa, Warwickshire, United Kingdom beBee Professionals Full time £35,000 - £45,000

    beBee Professionals in Royal Leamington Spa is seeking a Client Growth Specialist to join our team. The successful candidate will have a strong understanding of CRM software and client relationship management.Key Responsibilities:Manage and maintain relationships with existing clients.Develop strategies to meet client needs and drive long-term business...


  • Leamington Spa, Warwickshire, United Kingdom beBee Professionals Full time £35,000 - £45,000

    As a Client Relationship Specialist at beBee Professionals, you will be responsible for managing and maintaining relationships with existing clients, ensuring customer satisfaction, and identifying new opportunities to expand our business.Key Responsibilities:Act as the primary point of contact for existing clients, developing and maintaining strong...


  • Leamington Spa, Warwickshire, United Kingdom NFU Energy Full time

    About NFU EnergyNFU Energy is a leading energy consultancy in the UK, providing expert advice and support to businesses. We have a strong focus on agriculture and horticulture, working closely with government departments, industry organisations, utility companies, and manufacturers.Role OverviewWe are seeking an experienced Account Manager or Project Manager...


  • Leamington Spa, Warwickshire, United Kingdom beBee Professionals Full time £20,000 - £25,000

    As a Care Assistant with beBee Professionals in Royal Leamington Spa, you will have the opportunity to make a positive impact in the lives of our clients. Your daily tasks will include assisting with personal care, administering medication, and accompanying clients to appointments and social outings.Key Responsibilities:Provide direct care and support to...


  • Leamington Spa, Warwickshire, United Kingdom NHS Full time

    About the RoleWe are seeking a dedicated and compassionate Client Support Specialist to join our team in Leamington Spa. In this role, you will play a vital part in providing exceptional support to individuals navigating complex decisions.As a Client Support Specialist, you will be responsible for arranging consultations, offering impartial and caring...


  • Leamington Spa, Warwickshire, United Kingdom Talentwise Solutions Full time

    We are a leading regional law firm seeking an experienced Legal Secretary to support our busy Private Client team in Leamington Spa.Job Description:As a Private Client Legal Secretary, you will provide secretarial and administrative support to the Private Client Department, supporting a number of fee earners. Your duties will include:Providing secretarial...


  • Leamington Spa, Warwickshire, United Kingdom Harrison Scott Associates Full time

    We are seeking a highly skilled Business Development Manager to join our team at Harrison Scott Associates. The successful candidate will be responsible for establishing and maintaining strong relationships with clients, helping them to achieve their goals by providing solutions to their needs.Key ResponsibilitiesMeet sales targets by maximising all...


  • Leamington Spa, Warwickshire, United Kingdom Bank of America Full time

    Job Summary: As a Financial Center Manager at Bank of America, you will be responsible for managing a financial center and its employees on a day-to-day basis. This includes operating as a business owner and fostering a team environment, instilling an effective client-centric and risk culture in the center, and helping clients achieve their financial...


  • Leamington Spa, Warwickshire, United Kingdom beBee Professionals Full time £35,000 - £55,000

    Account ExecutiveWe are seeking a results-driven Account Executive to join our team at beBee Professionals in Royal Leamington Spa, UK. The ideal candidate will have a proven track record of managing client relationships, driving revenue growth, and delivering exceptional customer service.Key Responsibilities:Manage a portfolio of existing clients, ensuring...


  • Leamington Spa, Warwickshire, United Kingdom Red Recruit Full time

    Our family-run Removals client requires an International Removals Manager to oversee daily operations, ensuring smooth and efficient delivery of domestic and international moving services.The successful candidate will be responsible for processing new move bookings, managing resources, and overseeing service delivery. This includes dealing with all aspects...


  • Leamington Spa, Warwickshire, United Kingdom beBee Professionals Full time £45,000 - £65,000

    beBee Professionals in Royal Leamington Spa is seeking a skilled Project Manager to oversee and guide project teams. The successful candidate will be responsible for managing diverse projects across multiple departments and ensuring timely and successful delivery.Key Responsibilities:Plan, execute, and close projects according to strict deadlines and within...

  • Sales Account Manager

    4 weeks ago


    Leamington Spa, Warwickshire, United Kingdom beBee Professionals Full time £35,000 - £55,000

    We are seeking a Sales Account Manager to join our team at beBee Professionals. The ideal candidate will have a proven track record of managing client relationships, driving revenue growth, and ensuring customer satisfaction.Key Responsibilities:Manage a portfolio of existing clients, ensuring their needs are met.Identify and develop new business...


  • Leamington Spa, Warwickshire, United Kingdom beBee Professionals Full time £35,000 - £45,000

    We are seeking a skilled Business Development Manager to manage and nurture client relationships, ensuring customer satisfaction and identifying new opportunities to expand our business.Key Responsibilities:Develop and maintain strong relationships with existing clients, acting as their primary point of contact.Develop strategies to meet client needs and...


  • Leamington Spa, Warwickshire, United Kingdom Silven Full time

    About the RoleWe are seeking a Sales Development Manager to join our team at Silven. As a Sales Development Manager, you will be responsible for developing and executing sales strategies to drive growth and revenue.The ideal candidate will have a proven track record of success in sales and a strong understanding of the food service industry. You will be...


  • Leamington Spa, Warwickshire, United Kingdom beBee Professionals Full time £35,000 - £55,000

    beBee Professionals is seeking a Sales and Account Manager to drive revenue growth and ensure customer satisfaction through exceptional service.Key Responsibilities:Manage a portfolio of existing clients, delivering tailored solutions to meet their needs.Identify and develop new business opportunities with potential clients, leveraging industry trends to...


  • Leamington Spa, Warwickshire, United Kingdom beBee Professionals Full time £35,000 - £55,000

    At beBee Professionals, we are seeking a skilled Business Development Manager to drive revenue growth and ensure customer satisfaction through exceptional service.Key Responsibilities:Manage a portfolio of existing clients, delivering tailored solutions to meet their needs.Identify and develop new business opportunities with potential clients, leveraging...


  • Leamington Spa, Warwickshire, United Kingdom beBee Professionals Full time £35,000 - £55,000

    Account ExecutiveWe are seeking a skilled Account Executive to manage client relationships, drive revenue growth, and ensure customer satisfaction through excellent service.Key Responsibilities:Manage a portfolio of existing clients, ensuring their needs are met and exceeded.Identify and develop new business opportunities with potential clients, leveraging...