Customer Service Representative

20 hours ago


Pudsey, Leeds, United Kingdom Elevation Recruitment Group Full time

Exciting Opportunity at Lantern Debt Recovery

Lantern Debt Recovery is seeking a dedicated and enthusiastic Customer Service Advisor to join their dynamic team in Pudsey, Leeds. As a key member of the team, you will play a vital role in providing affordable debt payment solutions to vulnerable customers.

Key Responsibilities:

  • Provide empathetic customer service to customers in need
  • Assist customers with their financial queries, ensuring accuracy and efficiency
  • Update customer records accurately on the internal CRM systems
  • Adhere to compliance and regulatory requirements, handling sensitive and confidential information
  • Collaborate with team members to achieve department targets and KPIs

Requirements:

  • Previous experience in customer service or a contact centre is desirable
  • Excellent communication skills, both verbal and written
  • Strong problem-solving abilities and attention to detail
  • Ability to work under pressure in a fast-paced environment

What We Offer:

  • Hybrid working
  • 33 days holiday (including public holidays) – rising to 36 with additional service
  • Cash referral scheme
  • Employee assistance
  • Healthcare
  • Retail discounts
  • Gym discounts
  • Loyalty reward scheme
  • Casual dress

About Elevation Recruitment Group:

Elevation Recruitment Group is proud to be recruiting on behalf of Lantern Debt Recovery. We are committed to finding the best candidates for our clients and providing a seamless recruitment experience.



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