Customer Service Representative
20 hours ago
Exciting Opportunity at Lantern Debt Recovery
Lantern Debt Recovery is seeking a dedicated and enthusiastic Customer Service Advisor to join their dynamic team in Pudsey, Leeds. As a key member of the team, you will play a vital role in providing affordable debt payment solutions to vulnerable customers.
Key Responsibilities:
- Provide empathetic customer service to customers in need
- Assist customers with their financial queries, ensuring accuracy and efficiency
- Update customer records accurately on the internal CRM systems
- Adhere to compliance and regulatory requirements, handling sensitive and confidential information
- Collaborate with team members to achieve department targets and KPIs
Requirements:
- Previous experience in customer service or a contact centre is desirable
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to work under pressure in a fast-paced environment
What We Offer:
- Hybrid working
- 33 days holiday (including public holidays) – rising to 36 with additional service
- Cash referral scheme
- Employee assistance
- Healthcare
- Retail discounts
- Gym discounts
- Loyalty reward scheme
- Casual dress
About Elevation Recruitment Group:
Elevation Recruitment Group is proud to be recruiting on behalf of Lantern Debt Recovery. We are committed to finding the best candidates for our clients and providing a seamless recruitment experience.
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Pudsey, Leeds, United Kingdom Elevation Recruitment Group Full timeAbout the RoleWe are seeking a dedicated and enthusiastic Customer Service Advisor to join our dynamic team at Lantern, a leading provider of affordable debt payment solutions. As a key member of our contact centre team in Pudsey, Leeds, you will play a vital role in delivering exceptional customer service to vulnerable customers.Key ResponsibilitiesProvide...
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