Welfare Officer

3 days ago


Rugby, Warwickshire, United Kingdom Novax Recruitment Ltd Full time
Job Overview:

Rugby Council are seeking a skilled Welfare Officer to join their Housing Advice team in Rugby.

Salary Range: This role has an estimated annual salary range of £39,208.16 to £48,512.20 based on 37 hours per week, paid at a rate of £19 P/H (Umbrella).

Key Responsibilities:
  • Administer and assess Housing Benefit, Council Tax Reduction, and Discretionary Financial Support claims according to national legislation and council policies.
  • Offer bespoke guidance to clients regarding their financial circumstances and benefit eligibility, addressing concerns and guaranteeing informed decisions.
  • Collaborate with external agencies and partners to promote financial inclusion, refer clients for further assistance, and represent the Council at gatherings and tribunals.
  • Pursue enhancements to service delivery, maintaining a comprehensive, client-centric approach and supporting ongoing service growth.
Essential Skills and Qualifications:
  • Detailed knowledge of Housing Benefit and Council Tax Reduction claim assessments, coupled with a strong grasp of relevant legislation.
  • Adept communication skills, allowing for clear explanation of intricate concepts across various platforms (in-person, over the phone, or via video calls).


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