Customer Experience Representative

3 weeks ago


High Wycombe, Buckinghamshire, United Kingdom Euro London Appointments Full time

Euro London Appointments is seeking a Customer Experience Representative (German Speaking) to join our team in High Wycombe. As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences, ensuring complete customer satisfaction, and driving business growth.

Main Responsibilities:
  • Handle customer inquiries, resolve complaints, and provide solutions that meet customer needs.
  • Develop and maintain strong relationships with customers, identifying opportunities for upselling and cross-selling.
  • Work closely with internal teams to implement process improvements, enhancing the overall customer experience.
  • Stay up-to-date on product offerings, market trends, and best practices in customer service through ongoing training and development.
  • Provide accurate and timely information to customers through various channels, ensuring seamless interactions.
  • Contribute to the improvement of customer service procedures and processes, driving continuous quality enhancement.

This role offers a competitive salary of £28,500 - £30,000 per annum, reflecting the demands and responsibilities associated with this position.



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