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Customer Service Representative

2 months ago

Wrexham, Wrexham, United Kingdom NEC Full time

Job Summary

We are seeking a highly skilled and dedicated individual to join our team as a Customer Service Advisor. As a key member of our Discretionary Assistance Fund (DAF) team, you will play a vital role in supporting the delivery of our contract work via online, telephone, and postal applications.

Key Responsibilities

  • Process emergency payments and individual assistance grant applications in a timely and accurate manner.
  • Manage and process data in a fast-paced office environment, ensuring accurate data recording and compliance with all relevant regulations.
  • Liaise with applicants to process information into the DAF solution, undertaking eligibility checks and seeking information directly from the applicant.
  • Comply with Processing Services Customer Charter when dealing with all incoming and outbound calls, providing a positive and professional service to clients and citizens.
  • Work as part of the team in achieving targets set by the Service Manager, contributing to the delivery of the DAF contract.
  • Deal with incoming and outgoing correspondence relating to Local Welfare Provision, responding to enquiries from clients, citizens, and internal colleagues in a professional manner.

Benefits

  • Private Medical Cover funded by NEC for Employees, with the option to add family members at an additional cost.
  • 25 days paid holiday with the option to buy/sell (FTE).
  • 4 x basic salary life assurance cover funded by NEC, with the option to increase cover at an additional cost.
  • A Group Pension Plan with fantastic employer contributions up to a maximum of.
  • A selection of flexible benefits to suit your individual needs.
  • All colleagues get free access to LinkedIn Learning, with over 15,000 courses covering a huge breadth of subjects.