Shop Standards Manager

17 hours ago


West Byfleet, Surrey, United Kingdom Betting & Gaming Limited Full time

We are seeking a Shop Standards Manager to help us maintain high shop standards and deliver exceptional customer service. As a Retail Service Lead, you will be responsible for helping customers with products and betting terminals, handling complaints, and ensuring our shops meet our high standards.

About the Job:
  • Deliver top customer service and drive standards as a Retail Service Lead.
  • Help customers with products and betting terminals.
  • Handle customer complaints or concerns with empathy and problem-solving skills.
  • Maintain high shop standards.

Working Arrangements: We require the successful candidate to be available to work from Monday to Friday 5pm-10pm and Saturday, Sunday 8am-10pm, including weekends and bank holidays. A blend of long opening shifts, long closing shifts, and shorter evening shifts, with a typical weekly rota made up of varying shifts.

Our Benefits:
  • Competitive salary of £24,000 per annum.
  • Optional overtime.
  • Pension scheme.
  • Annual ShareSave.
  • Discounts with retailers.
  • Healthcare and wellbeing support.


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