Application Operations Engineer, Grade 11

6 days ago

Croydon, Greater London, United Kingdom Croydon Council Full time

About Croydon Council

Croydon Council is a large and diverse organization, serving a population of over 380,000 people. We are a forward-thinking council, committed to delivering high-quality services to our residents and businesses.

About the Croydon Digital Service

The Croydon Digital Service (CDS) is a team of digital professionals who work together to deliver digital solutions that meet the needs of our residents and businesses. We are a small and agile team, with a strong focus on collaboration and innovation.

About the Role

We are seeking an experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support and maintenance for our critical business applications, managing the technical environment in which these systems operate, and implementing service improvements through effective configuration of the application.

Key Responsibilities:

  • Provide technical support and maintenance for critical business applications
  • Manage the technical environment in which these systems operate
  • Implement service improvements through effective configuration of the application
  • Develop and maintain queries, reports, and dashboards to support the production of statutory, financial, performance, or data quality reporting from the applications
  • Participate in and support projects and other requests to upgrade or change the applications and the robust testing of these changes to ensure they are fit for purpose
  • Understand and follow service management best practices for application support and maintenance, adopting consistency of practice across the CDS support community

Requirements:

  • Experience of systems support working in the ICT industry on at least one critical line of business system
  • A good track record in change management involving systems design & configuration, system and user testing, training, deployment, project, and service delivery
  • Experience of software release management
  • Experience of regularly delivering a range of ICT products including systems, programs, processes, procedures, data outputs, test plans, and user guides
  • Some experience of system procurements and implementation, including public and private-sector partners and third parties
  • Some experience of bespoke development, providing interfaces with and reporting tools for packaged solutions
  • A good track record in delivering usable and supportable ICT solutions across various ICT platforms and services
  • Experience of working closely with key stakeholders, gaining credibility with that level of the organization
  • Experience of using a ticketing system for managing support requests (e.g. Service Now)
  • Experience of identifying data quality issues and implementing a data improvement plan in a key line of business system
  • Experience of supporting service users managing complex data and the security access controls of key line of business systems storing financial and sensitive data (and documents)
  • Experience of delivering transformation and change in relation to systems and processes
  • Awareness of product management and agile/lean methods
  • Broad interest and understanding of a range of technology components with the passion and intellectual capacity to demonstrate or acquire additional technical skills and knowledge

What We Offer:

Croydon Council is a great place to work, with a strong focus on employee development and well-being. We offer a competitive salary and benefits package, as well as opportunities for career progression and professional development.

How to Apply:

To apply for this role, please submit your application form and supporting statement, evidencing how your experience and personal capabilities qualify you to perform this role. Please do not upload a CV, as Recruiting Managers will not see this.

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