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Application Production Engineer

2 months ago


Croydon, Greater London, United Kingdom Croydon Council Full time

About Croydon Council

Croydon Council is undergoing a significant transformation, with a comprehensive renewal plan in place to reshape and revitalize its organization. This ambitious initiative aims to create a new council that prioritizes resident needs while delivering services in a sustainable and financially responsible manner.

About the Croydon Digital Service

Digital capabilities are crucial to this transformation. The Croydon Digital Service (CDS) has adopted a GDS-style service model to support the digital transformation of the council's internal operations and online services for residents. As a small and creative team, we strive to achieve a lot with limited resources while encouraging team members to bring their whole selves and do their best work.

We are signatories of the Local Digital Declaration, committing to delivering user-centered services that meet the Government Service Standard and following the Technology Code of Practice. We aim to collaborate with other local authorities to share learnings, ideas, and solutions.

Job Summary

We are seeking an experienced Application Production Engineer to lead the support and maintenance of critical line-of-business applications, manage the technical environment, and implement service improvements through effective configuration of the application. The successful candidate will also be responsible for developing custom-built reports from our business systems to manage production and analysis of statutory, performance, and data quality reporting.

Key Responsibilities

  • Implement appropriate security controls for users accessing applications and their data.
  • Develop and maintain queries, reports, and dashboards to support the production of statutory, financial, performance, or data quality reporting from applications.
  • Participate in and support projects and other requests to upgrade or change applications and robustly test these changes to ensure they are fit for purpose.
  • Understand and follow service management best practices for application support and maintenance, adopting consistency of practice across the CDS support community.
  • Systems support experience working in the ICT industry on at least one critical line-of-business system.
  • A good track record in change management involving systems design & configuration, system and user testing, training, deployment, project, and service delivery.
  • Experience of software release management.
  • Experience of regularly delivering a range of ICT products, including systems, programs, processes, procedures, data outputs, test plans, and user guides.
  • Some experience of system procurements and implementation, including public and private-sector partners and third parties.
  • A good track record in delivering usable and supportable ICT solutions across various ICT platforms and services.
  • Experience of identifying data quality issues and implementing a data improvement plan in a key line-of-business system.
  • Experience of supporting service users managing complex data and the security access controls of key line-of-business systems storing financial and sensitive data (and documents).
  • Experience of delivering transformation and change in relation to systems and processes.
  • Awareness of product management and agile/lean methods.

What We Offer

Croydon Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment. We are an inclusive employer and welcome applications from all sections of the community. Subject to business needs, we will consider applications from candidates seeking flexible working arrangements and support hybrid working.