Operations Coordinator

6 days ago


The Royal Town of Sutton Coldfield, United Kingdom Reed Full time

Job Summary:

We are seeking an experienced Operations Coordinator to join our team at Reed. As an Operations Coordinator, you will play a pivotal role in driving our business forward by overseeing day-to-day operations and implementing process improvements.

Key Responsibilities:

  • Onboarding and Integration: Seamlessly onboard and integrate new employees into our team, ensuring a smooth transition and optimal productivity.
  • Operational Leadership: Lead and manage all operational aspects in the absence of senior management, demonstrating strong leadership skills and the ability to motivate and delegate responsibilities.
  • Process Development: Develop and maintain Standard Operating Procedures (SOPs) to ensure consistency, efficiency, and high-quality service delivery.
  • Performance Monitoring: Track performance and productivity through Key Performance Indicators (KPIs) and timesheets, providing actionable insights to inform business decisions.
  • Process Improvement: Implement and improve processes to enhance service delivery, customer satisfaction, and business growth.
  • Reporting and Analysis: Analyze and summarize monthly reports to provide data-driven insights and recommendations for business improvement.
  • Employee Engagement: Motivate and inspire employees to maintain high standards of quality control and customer service, fostering a positive and productive work environment.
  • Business Growth: Engage in both tactical and strategic activities to support business growth, identifying opportunities for expansion and improvement.

Requirements:

  • Experience: Proven experience in operations or a similar role, with a strong understanding of business operations and process improvement.
  • Leadership Skills: Strong leadership skills with the ability to motivate and delegate responsibilities, demonstrating a commitment to employee development and growth.
  • Organizational Skills: Excellent organizational skills and attention to detail, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Process Improvement: Experience in process improvement and service delivery optimization, with a focus on implementing efficient and effective solutions.
  • Commitment to Excellence: A commitment to the welfare and wellbeing of team members, with a focus on creating a positive and inclusive work environment.


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