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Service Delivery Manager
2 months ago
Job Summary:
We are seeking a highly motivated and experienced Service Delivery Manager to join our Service Management team. As a key member of our team, you will play a critical role in ensuring the delivery of high-quality IT services to our customers.
Key Responsibilities:
- Manage IT Operations: Oversee the entire lifecycle of key ITIL practices, including Incident, Problem, Change, Asset, Transition, and Service Request management.
- Manage End-to-End Service Provision: Act as a point of escalation, ensuring seamless service delivery by adhering to established systems, processes, and methodologies.
- Manage Service Communications: Provide regular incident & maintenance updates, as well as reports to Senior Management on all aspects of service performance.
- Develop and maintain strong relationships with both customers and suppliers to ensure effective collaboration and service delivery.
- Strategically plan and schedule resources to ensure optimal efficiency and project success.
Requirements:
- Proven experience of managing IT services throughout the entire service lifecycle.
- Demonstrate a high level of proficiency in both written and spoken communications.
- Able to perform under pressure by maintaining clarity and logical thinking in challenging situations.
- Demonstrate ability to research topics thoroughly, with a strong commitment to driving continuous improvement.
- Skilled in addressing complex issues and breaking them down into clear, manageable components.
What We Offer:
- Permanent hybrid ways of working where roles allow.
- Six weeks holiday plus bank holidays.
- A wide range of development opportunities to support personal and professional growth.
- Pension scheme with better-than-market employer contribution options.
- Social impact benefit schemes.
About Us:
Tiger Resourcing Group is a leading provider of recruitment services, dedicated to helping businesses find the best talent. We are committed to delivering exceptional service and building long-term relationships with our clients and candidates.