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Service Delivery Manager

2 months ago


West Malling, Kent, United Kingdom Tiger Resourcing Group Full time
Job Title: Service Delivery Manager

Job Summary:

We are seeking a highly motivated and experienced Service Delivery Manager to join our Service Management team. As a key member of our team, you will play a critical role in ensuring the delivery of high-quality IT services to our customers.

Key Responsibilities:

  • Manage IT Operations: Oversee the entire lifecycle of key ITIL practices, including Incident, Problem, Change, Asset, Transition, and Service Request management.
  • Manage End-to-End Service Provision: Act as a point of escalation, ensuring seamless service delivery by adhering to established systems, processes, and methodologies.
  • Manage Service Communications: Provide regular incident & maintenance updates, as well as reports to Senior Management on all aspects of service performance.
  • Develop and maintain strong relationships with both customers and suppliers to ensure effective collaboration and service delivery.
  • Strategically plan and schedule resources to ensure optimal efficiency and project success.

Requirements:

  • Proven experience of managing IT services throughout the entire service lifecycle.
  • Demonstrate a high level of proficiency in both written and spoken communications.
  • Able to perform under pressure by maintaining clarity and logical thinking in challenging situations.
  • Demonstrate ability to research topics thoroughly, with a strong commitment to driving continuous improvement.
  • Skilled in addressing complex issues and breaking them down into clear, manageable components.

What We Offer:

  • Permanent hybrid ways of working where roles allow.
  • Six weeks holiday plus bank holidays.
  • A wide range of development opportunities to support personal and professional growth.
  • Pension scheme with better-than-market employer contribution options.
  • Social impact benefit schemes.

About Us:

Tiger Resourcing Group is a leading provider of recruitment services, dedicated to helping businesses find the best talent. We are committed to delivering exceptional service and building long-term relationships with our clients and candidates.