Customer Relationship Management Specialist

4 weeks ago

London, Greater London, United Kingdom Charlotte Tilbury Full time
About Charlotte Tilbury Beauty

Charlotte Tilbury Beauty has revolutionised the beauty industry by de-coding makeup applications for everyone, everywhere. Founded in 2013 by British makeup artist and entrepreneur Charlotte Tilbury MBE, our brand continues to break records across countries, channels, and categories.

We are a global business with over 50 markets and 2,300 employees worldwide who are part of the Dream Team making the magic happen. Our mission is to empower everybody in the world to be the most beautiful version of themselves.

About the Role

We are looking for an exceptional individual to join our CRM team as a Customer Relationship Management Specialist. This role will support the growth of our CRM channel and ensure all BAU emails are of the highest standard.

You will work closely with our existing CRM team to deliver BAU emails, push notifications, and SMS using our ESP (Braze). You will also oversee the QA process to ensure the highest standards are met across all CRM channels.

This role requires a commercial-focused and data-driven approach with a keen interest in marketing extraordinary products to beauty lovers everywhere. As a key member of our team, you will support the development of our localisation content plan, segmentation strategy, and test & learn strategy.

Responsibilities
  • Collaborate with the existing CRM Coordinator to deliver BAU emails, push notifications, and SMS
  • Oversee the QA process to ensure the highest standards are met across all CRM channels
  • Own the email briefing process end-to-end, working closely with key stakeholders to ensure all BAU and NPD emails are delivered to deadline and are of the highest quality
  • Support the CRM Manager with our localisation content plan, focusing on delivering and optimising BAU content in translated markets
  • Support the CRM Manager in developing the always-on test & learn strategy to further optimise content and scale personalisation
  • Support the CRM Manager with the segmentation strategy, championing a data-led approach
  • Facilitate weekly and monthly reporting, monitoring and hitting forecasted revenue
Requirements
  • Prior experience in Digital and CRM, specifically using CRM platforms with relevant experience in beauty, retail/fashion, or similar industries
  • (Desirable) Braze knowledge is a plus but must have previous experience with an ESP
  • Highly organised and able to prioritise workload effectively
  • Pro-active and able to work off your own initiative
  • Comfortable and confident in articulating and sharing new ideas
  • Methodical, logical, organised and calm under pressure
  • Positive 'can-do' attitude
  • Data-driven with strong analytical skills
  • Good understanding of web analytics and customer databases
  • Incredibly motivated, driven, and detail orientated
Why Join Us?
  • Be a part of this values-driven, high-growth journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves
  • We offer a hybrid model with flexibility, allowing you to work how best suits you
  • 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday
  • Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey
  • Financial security and planning with our pension and life assurance for all
  • Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues
  • Bring your furry friend to work with you on our allocated dog-friendly days and spaces
  • And not to forget our generous product discount and gifting

  • Customer Relationship Specialist

    5 days ago

    London, Greater London, United Kingdom Better placed recruitment Full time

    Better Placed Recruitment is looking for a Customer Relationship Specialist to join their team in London. The ideal candidate will have 2-3 years of experience in CRM management and a strong understanding of loyalty schemes.The successful candidate will be responsible for developing and executing email marketing campaigns, leveraging email communication and...

  • Customer Relationship Management Specialist

    4 days ago

    London, Greater London, United Kingdom MTVH Full time £38,124 - £40,130

    MTVH is seeking a highly skilled Customer Relationship Management Specialist to lead the delivery of quality systems training to colleagues across the organisation. With an estimated salary of £42,000 - £52,000 per annum, this role offers a unique opportunity for a passionate professional to make a real impact on our business.The successful candidate will...

  • Customer Relationship Specialist

    3 weeks ago

    London, Greater London, United Kingdom Harrison Scott Associates Full time

    About the Position: We are looking for a Customer Relationship Specialist to join our team at Harrison Scott Associates. In this role, you will be responsible for developing and maintaining strong relationships with existing customers, providing tailored solutions to meet their needs and driving sales growth.Key Activities:Build and maintain strong...

  • Customer Relationship Management Specialist

    2 weeks ago

    London, Greater London, United Kingdom Salt Full time

    Job Description:We are seeking a highly skilled Customer Relationship Management Specialist to join our team at Salt. In this role, you will be responsible for developing and implementing CRM strategies that enhance customer engagement and loyalty. This is an ASAP starting position, requiring immediate attention to detail and excellent analytical skills.Key...

  • Relationship Management Specialist

    3 days ago

    London, Greater London, United Kingdom Dept Holding B.V. Full time

    Join us at Dept Holding B.V. as a highly skilled Relationship Management Specialist, where you will play a critical role in shaping our customer relationship management strategy. As a senior leader, you will analyze customer data to identify trends and insights that inform business strategies and initiatives.About the Role:The Relationship Management...

  • Customer Relationship Management Specialist

    4 weeks ago

    London, Greater London, United Kingdom Lumonpay Full time

    About LumonpayLumonpay is a pioneering foreign exchange and international payments company that empowers businesses to expand globally with seamless overseas transactions. By harnessing cutting-edge technology, expert knowledge, and a customer-centric approach, we help companies overcome the complexities of cross-border payments and currency...

  • Customer Relationship Manager

    3 weeks ago

    London, Greater London, United Kingdom Handle Recruitment Full time

    Job SummaryWe are seeking a highly motivated Creative Engagement Specialist to join our team. As a key member of our client services department, you will be responsible for managing customer relationships and ensuring seamless communication throughout the awards process.Key ResponsibilitiesAct as the primary point of contact for agencies and companies...

  • Senior Customer Relationship Specialist

    4 weeks ago

    London, Greater London, United Kingdom Harri Full time

    About HarriHarri is a cutting-edge workforce management platform designed for the services vertical. With our expertise, we aim to deliver exceptional solutions that empower businesses to thrive.We're passionate about building a team of dedicated professionals who share our commitment to excellence and customer satisfaction.What We're Looking ForWe seek an...

  • Customer Relationship Management Lead

    4 days ago

    London, Greater London, United Kingdom CPS Group (UK) Limited Full time £600 - £800

    About the JobThis Customer Relationship Management Lead position offers a unique opportunity to work with a leading provider of technology solutions. As a Senior Technical Engagement Specialist, you will be responsible for leading client relationships and proposing new approaches to technology utilising agile practices.Job DescriptionThe ideal candidate will...

  • Customer Relationship Manager

    3 weeks ago

    London, Greater London, United Kingdom Reed Specialist Recruitment Full time

    We are seeking a talented CRM professional to lead the development and implementation of our client's loyalty programme.About the ClientOur client is a leading consumer business based in Bracknell, with a strong reputation for delivering exceptional customer experiences.The successful candidate will be responsible for driving the success of the loyalty...

  • Customer Relationship Manager

    4 weeks ago

    London, Greater London, United Kingdom Harrison Scott Associates Full time

    We are seeking a Customer Relationship Manager to join our team at Harrison Scott Associates.In this role, you will be responsible for building and maintaining relationships with existing customers, identifying new business opportunities, and providing exceptional service.The ideal candidate will have excellent communication skills, both verbal and written,...

  • Customer Relationship Management Specialist

    3 days ago

    London, Greater London, United Kingdom Galileo Global Education Full time

    Job OverviewThe Customer Relationship Management (CRM) Manager will lead the development and implementation of CRM strategies to drive revenue growth, enhance customer engagement, and improve overall business performance.You'll collaborate with internal stakeholders to define business requirements, design and deploy CRM solutions, and measure their...

  • Customer Relationship Manager

    3 weeks ago

    London, Greater London, United Kingdom Transact Full time

    About the OpportunityAs a Customer Relationship Manager at Transact, you will play a crucial role in developing and maintaining relationships with financial advisers. This includes providing exceptional customer service, handling queries and requests, and ensuring timely processing of portfolio instructions.You will have a deep understanding of the financial...

  • Customer Relationship Management Specialist

    1 day ago

    London, Greater London, United Kingdom L'OREAL GROUP Full time

    About the OpportunityWe are seeking an experienced Customer Relationship Management Specialist to join our team in L'Oréal Group. As a crm specialist, you will be responsible for developing and implementing crm strategies to drive business growth and improve customer engagement.The ideal candidate will have a strong understanding of crm principles and...

  • Customer Relationship Manager

    2 weeks ago

    London, Greater London, United Kingdom Entain Group Full time

    We are looking for a skilled Customer Relationship Manager to join our team at the Entain Group.The successful candidate will have a passion for great customer service, excellent communication skills, and the ability to build strong relationships with customers.Key responsibilities include:Demonstrating products and betting terminals to customersHandling...

  • Customer Relationship Specialist

    6 days ago

    London, Greater London, United Kingdom New Beginnings Full time

    Job SummaryWe are looking for a highly motivated and results-driven Account Professional to join our team. In this role, you will be responsible for managing customer relationships, identifying insurance needs, and developing sales strategies to drive growth and revenue.Main ResponsibilitiesDevelop and execute sales plans to achieve targeted revenue...

  • Customer Relationship Manager

    1 day ago

    London, Greater London, United Kingdom FinPro. Full time

    FinPro is a well-funded seed round start-up building a cutting-edge software platform for the UK P&C insurance industry. As a senior figure in the business, you will report directly to the C-Suite and work closely with the founding team. With extensive experience in customer relationship management, software implementation, and onboarding, you will be...

  • Customer Relationship Manager

    4 weeks ago

    London, Greater London, United Kingdom Dentons Canada Full time

    About the Role:Dentons Canada is seeking a Customer Relationship Manager to join our team in London. As a key member of our team, you will be responsible for growing client relationships, making clients feel valued, and ensuring that the services we offer are meeting and surpassing their needs.The ideal candidate will have at least 5 years of customer...

  • Customer Relationship Manager

    3 weeks ago

    London, Greater London, United Kingdom VISIONET EMEA LIMITED Full time

    About the PositionWe are seeking a highly experienced Customer Relationship Manager to join our team in the UKI. As a seasoned professional with a strong track record of success, you will be responsible for building and maintaining strong relationships with our clients, driving business growth, and expanding our customer base.Key ResponsibilitiesDevelop and...

  • Customer Relationship Manager

    4 weeks ago

    London, Greater London, United Kingdom Attewell Ltd Full time

    Job DescriptionAttewell Ltd is a dynamic Aerospace manufacturing business based in the UK. We are seeking a skilled Customer Service Executive to join our team.This role reports directly to the Programs Director and is responsible for managing all aspects of customer relationships, including satisfaction, orderbook review, scorecard management, and concern...