Customer Service Technician

4 weeks ago


Alfreton CP, United Kingdom https:www.energyjobline.comsitemap Full time
Job Summary:

We are seeking a skilled Customer Service Technician to join our team at Finning (UK) Ltd. As a Field Service Specialist, you will be responsible for responding to customer field repair and service requests, diagnosing and providing comprehensive details about the nature of the problem to the customer and Finning to create a quote as per the request of the customer within a cost and time effective manner.

Key Responsibilities:
  1. Provide an estimate of arrival time at customer's site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name and nature of the problem and current work situation.
  2. Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re-visit can be agreed with the customer.
  3. Undertake repair and service work on the machine to the agreed work plan, removing and dispatching components for specialist attention and re-installing the original or replacement, to bring the machine up to the required standards.
  4. Strong planning and organisational skills with the ability to work in high-pressured situations and to tight deadlines.
Requirements:

Knowledge in the use of field-based diagnosis tools and equipment essential. Heavy Earth Moving equipment operating knowledge. LDV driving licence. Apprentice trained engineer / Formally trained (NVQ Level 3 preferred) and served as a service engineer for a significant period or development opportunity for a qualified apprentice. Experience of a variety of construction and static machines essential.

Finning (UK) Ltd offers a competitive package including salary, holiday entitlement, annual bonus, and access to company share scheme.



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