Customer Experience Specialist

4 weeks ago


Alfreton CP, United Kingdom Mobility in Motion Full time

We are seeking a skilled Customer Experience Advisor to join our Sales and Marketing Team at Mobility in Motion. As a key member of our team, you will play a vital role in delivering exceptional customer service and driving business growth.

The Role:

  1. Provide expert advice to customers on our products and services, ensuring they receive tailored solutions to meet their needs.
  2. Maintain strong relationships with existing customers, while developing new business opportunities and promoting our services.
  3. Utilize effective questioning and listening skills to build trust and provide considerate support to customers throughout the decision-making process.
  4. Update our CRM database with customer records and resolve any sales-related issues in a timely and professional manner.

Requirements:

  1. Excellent communication skills and a strong telephone manner.
  2. Ability to work in a fast-paced environment and adapt to changing situations and systems.
  3. A genuine passion for helping people and a willingness to learn and develop through personal growth and training.
  4. Strong product knowledge and the ability to maintain a high level of expertise through self-study and supported development.

About Us:

Mobility in Motion is a dynamic company dedicated to making car travel easy and accessible to all. We believe in delivering exceptional customer experiences and are committed to providing our employees with the tools and support needed to succeed.



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