Experience Retail Manager for Southampton Boutique
1 week ago
Are you a dynamic and inspirational retail leader looking to elevate your career in the beauty industry? We are seeking a highly skilled Boutique Manager to join our Jo Malone London team in Southampton.
Job OverviewAs a key member of our boutique team, you will be responsible for leading, coaching and developing a high-performing sales team to achieve sales, customer service and operational targets. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, exceptional customer relationship management and effective leadership.
Key Responsibilities- Lead, coach and develop a high-performing sales team to deliver exceptional customer service and drive sales growth.
- Create and execute an agile business plan to achieve sales, customer service and operational targets.
- Develop and maintain strong relationships with customers to ensure repeat business and referrals.
- Manage day-to-day operations of the boutique, including inventory management, cash handling and facilities maintenance.
- Elevate in-store events and services to create memorable experiences for customers.
- Proven retail management experience, preferably within the beauty industry.
- Strong leadership and coaching skills, with a proven track record of developing high-performing teams.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Flexibility to work varied hours, including evenings and weekends.
- Competitive salary: £45,000 - £55,000 per annum, depending on experience.
- Commission scheme eligibility.
- Annual leave and family leave.
- Product discount/staff product concession monthly credit spend allowance.
- Mental health wellbeing initiatives (unmind app and employee assistant programme).
- Benefits platform with exclusive discounts and offers.
- Extensive training and development opportunities.
We are an equal opportunities employer and welcome applications from suitably qualified candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
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