Night Manager
4 weeks ago
Peppers Beacon Queenstown is seeking a highly skilled and experienced Night Manager to join our team. As a Night Manager, you will be responsible for overseeing the smooth operation of our hotel during the night shift, ensuring that all guests receive exceptional service and that our hotel runs efficiently.
Main Responsibilities:
- Welcoming guests to the hotel in a friendly and efficient manner
- Handling guest enquiries and providing helpful information
- Checking guests in and out of the hotel and settling accounts
- Providing accurate and up-to-date financial and yield reports
- Night management of hotel operations in the absence of the Hotel Manager and Senior Management Team
- Actively contributing towards reaching agreed hotel targets and objectives
- Auditing the daily activity of front office and food & beverage operations in accordance with policies and procedures
- Maintaining responsibility for the overall auditing and administration function of the Night Audit process
- Managing and undertaking the hotel's management systems night audit process
- Being knowledgeable of front office systems and knowing backup procedures and system recovery procedures
- Processing and reconciling the daily banking in line with the hotel's trust accounting and sync bank
- Processing and allocating payments by following strict criteria and using correct remittance documentation to ensure accuracy
- Maintaining current knowledge of all security and emergency procedures and managing the instigation of such procedures as required
- Informing other departments of guest special requests, including early/late departures and room changes
- Ensuring guest feedback is recorded accurately per operational standards and any matters requiring action are resolved in a prompt and efficient manner
- Ensuring guest security and privacy is maintained at all times
- Maintaining awareness of all hotel areas
- Being responsible for all other departments in the absence of their respective managers for the duration of the night time operation
- Taking and preparing room service orders
- Participating in workplace consultation on matters pertaining to occupational health and safety, as per the hotel's agreed arrangements
- Invoicing travel agents and following up on overdue accounts
- Communicating problems, resolved or unresolved, to your supervisor at shift change over and duty log book
- Ensuring the safety of guests at all times, completing regular floor checks and managing noise concerns
Requirements:
- Previous experience as a Night Manager, Duty Manager or Night Auditor
- A current GM Certificate or the ability to apply for one immediately
- A current First Aid certificate
- Highly personable and enthusiastic about customer service
- Immaculate grooming and professional presentation
- Innovative in thinking of ways to 'wow' our guests
- Extremely organised and efficient
- Ability to balance and audit accounts and hotel operations
- Calm, efficient, and able to work well under pressure
- Excellent inter-personal and communication skills
- Current and demonstrated knowledge of health and safety and security procedures
- Understanding and demonstrating the importance of being a team player
About Peppers Beacon:
Accor, Peppers parent company, is the leading global hospitality company, covering the accommodation sector from luxurious full-service hotels, resorts and apartments to extended-stay suites and mid-priced hotels. For half a century, Accor has offered business and leisure travellers the finest in accommodations, service, amenities and value all around the world. Accor is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands and our amazing Team Members are at the heart of it all.
In return for your energy, hard work and sense of fun and ambition, we offer you discounted rates at our hotels, resorts and apartments across the globe. With more than 4000 Hotels and Resorts in the Accor family, the opportunities for transfer and career progression are limitless.
Learn more about Accor - Follow ALL-Accor Live Limitless
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To see what our team are up to connect with us at on Instagram, on Facebook and .
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