Hotel Operations Manager

2 weeks ago


Bournemouth, Bournemouth, United Kingdom Grupo Mantra Full time

At Peppers Beacon, we are seeking a highly skilled and experienced Night Manager to join our team. As a key member of our front office team, you will be responsible for ensuring the smooth operation of our hotel during the night shift.

The Night Manager will be responsible for welcoming guests to the hotel, handling their enquiries, and checking them in and out of our property. You will also be responsible for providing accurate and up-to-date financial and yield reports, as well as managing the hotel's operations in the absence of the Hotel Manager and Senior Management Team.

Key responsibilities of the Night Manager include:

Main Duties:

  1. Welcome guests to the hotel in an efficient and friendly manner
  2. Handle guest enquiries and provide helpful information
  3. Check guests in and out of our property and settle accounts
  4. Provide accurate and up-to-date financial and yield reports
  5. Manage the hotel's operations in the absence of the Hotel Manager and Senior Management Team
  6. Audit the daily activity of front office and food & beverage operations
  7. Contribute towards reaching agreed hotel targets and objectives

The ideal candidate for this role will have previous experience as a Night Manager, Duty Manager, or Night Auditor, and will hold a current GM Certificate or be able to apply for one immediately. You will also need to hold a current First Aid certificate and be highly personable and enthusiastic about customer service.

We offer a fantastic team environment and the opportunity to work with a leading global hospitality company. If you are a motivated and career-driven individual who is passionate about delivering exceptional guest experiences, we would love to hear from you.



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