Service Operations Manager
2 days ago
This is a fantastic opportunity for an experienced Customer Service Team Manager to join our dynamic team at CV-Library. As a Client Service Team Manager, you will be responsible for leading a team of customer service professionals in delivering exceptional service to our clients.
Key Accountabilities- LEAD A TEAM: Lead a team of customer service professionals in delivering exceptional service to our clients.
- SUPPORT TEAM DEVELOPMENT: Support team development by mentoring and coaching team members to achieve their full potential.
- CLIENT SERVICE: Provide a professional telephone handling service for internal and external calls, including insurers, clients, and colleagues.
- COMPLAINT HANDLING: Receive complaints and escalate as appropriate.
- TEAM DYNAMICS: Foster positive team dynamics by promoting a culture of collaboration and respect.
- TALENT DEVELOPMENT: Identify and develop talent within the team to ensure succession planning.
- REPORTING: Report to the Line Manager on team performance and provide recommendations for improvement.
- HOLIDAY ENTITLEMENT: Holiday entitlement of 26 days plus bank holidays.
- CAREER PROSPECTS: Career prospects with opportunities to gain CII or ACII qualification to enhance knowledge and career prospects.
- PENSION SCHEME: Pension scheme.
- WELLBEING SUPPORT: 24-hour support for physical and mental wellbeing.
- PAID VOLUNTEERING DAY: One day paid volunteering day to give back to local communities.
- SPOTLIGHT AWARDS: The Spotlight Awards, which shine a light on talented individuals across the group.
£45,000 - £55,000 per annum, depending on experience.
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