Digital Service Operations Manager

5 days ago


Reading, Reading, United Kingdom Thales Group Full time

At Thales, we design and deliver cutting-edge solutions for digital security, identity management, and data protection. Our expertise is relied upon by businesses and governments worldwide to enable secure digital interactions. Over 30,000 organizations trust us to verify identities, grant access to digital services, analyze vast amounts of information, and encrypt data to create a safer connected world.

Service Delivery Manager Role

We are seeking an experienced Service Delivery Manager to lead the end-to-end service delivery, SLA management, and customer relationships for our DIS Operated Managed Services Portfolio. This role offers a competitive salary of £60,000 - £80,000 per annum, along with excellent benefits and opportunities for growth.

Key Responsibilities
  • Effective service delivery and customer satisfaction through expert knowledge and practical implementation of the ITIL V3 framework.
  • Maintaining awareness of overall performance of secure networks customer services and building service reports to drive improvements.
  • Collaborating with senior management to input into the CSI Register and driving contract growth through identifying commercial opportunities.
  • Developing operational lifecycle processes, managing subcontract suppliers, and providing strong technical understanding of IT infrastructure and design.
Benefits
  • Annual bonus scheme
  • Matched pension up to 7%
  • 28 days annual leave (plus bank holidays)
  • Life cover equivalent to 2X times annual salary
  • 24/7 Employee Assistance Program and access to mental wellbeing app
  • Gym membership discounts
About Us

Thales Group is a global leader in digital security and identity management. Our innovative technologies and solutions help organizations securely interact with people and things. Join our team of experts and contribute to shaping the future of digital security.



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