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Senior IT Support Specialist

1 month ago

Farnham, Surrey, United Kingdom Moffatt And Nichol Full time

About Moffatt & Nichol

Moffatt & Nichol is a leading global infrastructure advisor specializing in the planning and design of facilities that shape and serve our coastlines, harbors, and rivers. We are recognized as one of the worldwide leaders in this field.

We are seeking a Senior IT Support Specialist to join our London or Farnham Office. The successful candidate will provide advanced computer-related support to Moffatt & Nichol employees in all our UK & Europe locations.

Key Responsibilities

  • Respond to end-user requests for computer support, including providing advanced support for other IT Support Specialists and accepting complex support requests.
  • Act as an escalation point for tickets and issues from junior team members.
  • Provide training and mentoring for other IT Support Specialists.
  • Actively maintain our documentation and inventory using various IT tools.
  • Assist the IT Manager and Network Operations Manager with various tasks and projects.
  • Facilitate employee onboarding and offboarding by computer setup and processing employee terminations.

Requirements

  • Bachelor's degree or related IT certification(s) preferred but not required.
  • Related work experience (8+ years) providing technical support in a professional environment preferred.
  • Understanding of advanced IT concepts and functions.
  • Excellent communication skills (verbal, written, and presentation).
  • Availability and willingness to travel.
  • Work independently within established procedures associated with the specific job function.
  • Positive attitude with a willingness to learn and work within a team.
  • Strong customer service skills.
  • Fluent in Spanish is an advantage.

Working Conditions

Sedentary for prolonged periods of time, interact with clients, and travel occasionally.

Moffatt & Nichol's EEO Statement

Moffatt & Nichol is an equal employment opportunity/affirmative action employer/federal contractor desiring priority referrals of all protected veterans for job openings.