Customer Service Excellence Lead

3 weeks ago


Stockport, Stockport, United Kingdom Vitality Corporate Services Limited Full time

About This Role

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We are looking for a highly motivated Customer Service Excellence Lead to join our team in Stockport.

As a key member of our Contact Centre, you will be responsible for ensuring exceptional customer experience and driving business growth.

Key Responsibilities:

  • Developing and implementing strategies to improve customer satisfaction and loyalty
  • Leading a team of customer service representatives to achieve excellent performance
  • Analysing customer feedback and data to inform decision-making

Requirements:

  • Bachelor's degree in Business Administration or related field
  • Minimum 3 years of experience in customer service or contact centre management
  • Proven track record of improving customer satisfaction and loyalty

Salary:

£45,000 per annum (full-time, 40 hours per week)



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