Customer Service Excellence Lead
3 weeks ago
About This Role
">We are looking for a highly motivated Customer Service Excellence Lead to join our team in Stockport.
As a key member of our Contact Centre, you will be responsible for ensuring exceptional customer experience and driving business growth.
Key Responsibilities:
- Developing and implementing strategies to improve customer satisfaction and loyalty
- Leading a team of customer service representatives to achieve excellent performance
- Analysing customer feedback and data to inform decision-making
Requirements:
- Bachelor's degree in Business Administration or related field
- Minimum 3 years of experience in customer service or contact centre management
- Proven track record of improving customer satisfaction and loyalty
Salary:
£45,000 per annum (full-time, 40 hours per week)
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