Head of Building Operations

4 weeks ago

London, Greater London, United Kingdom Queen Elizabeth II Conference Centre Full time

Job Summary

We are seeking a highly skilled Head of Building Operations to join our team at the Queen Elizabeth II Conference Centre. As a key member of our operations team, you will be responsible for the effective management and delivery of hard and soft services, utilities, security, and health & safety at the Centre.

Key Responsibilities

  • As the Deputy to the Venue Operations Director, you will be the main lead on day-to-day FM operations, compliance, and health and safety.
  • Line manage and develop direct reports responsible for day-to-day hard/soft services delivery.
  • Project management of capital refurbishment projects and all small works, supporting and leading on Masterplan works.
  • Primary liaison with procured service partners (hard and soft services) to reconcile variable costs against budget and job specification, ensuring fixed contracted services are delivered to the agreed standard/SLA.
  • Management of fixed assets, ensuring the Venue Operations Director is informed of matters relating to the life cycle of our legacy plant and machinery.
  • Lead on sustainability planning and all environmental matters.
  • Review and maintain the Centre's Business Continuity plan arrangements, ensuring they are fit for purpose and regularly tested.

Hard and Soft Services

  • Provide direction, support, and strategic/operational input to major contracts - Hard Services; Cleaning, Reception, and Porterage; Catering; Fire Safety; Lifts; and others.
  • Create a strategy for overall PPM and ensure statutory compliance objectives are met.
  • Establish and meet quality control standards for client-facing services, including cleaning, porterage, catering, reception, security, and pest control.
  • Conduct and document daily building inspections in regard to fabric, M&E, cleaning, pest control, and security, reporting deficiencies to our service partners.

Health and Safety

  • Work with the Venue Operations Director to maintain the Centre's Health & Safety Policy and ensure all staff training pertaining to health and safety is kept up to date.
  • Work closely with other Heads of Departments to ensure events health and safety is prioritized, including CDM, electrical infrastructure, lighting, and fabric.
  • Manage the online incident reporting system for the Centre, ensuring all incidents, accidents, and near misses are investigated and documented.
  • Advise HR on disability and occupational health and safety risks.

Security

  • Manage the soft service partner security contract, ensuring a 24-hour manned service is maintained, all legal compliance is adhered to, and all operations are in line with Security Industry guidance.
  • Ensure risk assessments are conducted for events and that the appropriate systems and processes are in place for high-risk or VIP events.

Leadership

  • Lead and manage team members, providing effective coaching, 1:1 meetings, and robust line management.

Additional Information

  • Attend industry networking events and monitor competitors.
  • Maintain an up-to-date awareness of competitive trends, industry innovations, and building regulations and legislation.

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