Retail Team Leader

2 weeks ago


Edinburgh, Edinburgh, United Kingdom Travelex Full time

Job Title: Retail Team Leader

Job Summary:

We are seeking a highly motivated and experienced Retail Team Leader to join our team at Edinburgh Airport. As a key member of our team, you will be responsible for leading a team of sales professionals, driving sales growth, and delivering exceptional customer service to our customers.

Key Responsibilities:

  • Lead and motivate a team of sales professionals to achieve sales targets and deliver exceptional customer service.
  • Develop and implement sales strategies to drive growth and improve sales performance.
  • Monitor and control inventory levels, manage cash handling and reconcile sales transactions.
  • Coach and train team members to improve sales and customer service skills.
  • Identify and resolve customer complaints and issues in a professional and courteous manner.
  • Ensure compliance with all company policies and procedures, including health and safety and security protocols.

Requirements:

  • Proven experience in a retail or sales leadership role, preferably in the foreign exchange industry.
  • Excellent leadership, communication and interpersonal skills.
  • Ability to motivate and inspire a team to achieve sales targets and deliver exceptional customer service.
  • Strong analytical and problem-solving skills, with ability to identify and resolve customer complaints and issues.
  • Ability to work in a fast-paced environment, with high levels of customer contact and sales activity.

About Travelex:

We are one of the market leading specialist providers of foreign exchange, with a global network of stores and a reputation for delivering exceptional customer service. At Travelex, we are committed to providing our customers with a world-class experience, and we are looking for talented individuals who share our passion for delivering exceptional service and driving sales growth.


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