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Team Leader

4 weeks ago

Edinburgh, Edinburgh, United Kingdom Cruise Full time
Cruise Retail Team Leader Job Description

We are seeking a skilled and experienced retail leader to join our team at Cruise. As a retail supervisor, you will play a vital role in ensuring the success of our luxury brands by leading and motivating our sales team.

Job Summary:

The successful candidate will have experience of leading a team within a retail environment, knowledge of luxury brands, and a passion for delivering exceptional customer service.

Key Responsibilities:
  • Support with daily workload and delegation to team members.
  • Supervise work, check completion, and deliver to expectations set by line managers.
  • Understand all processes and procedures and set an example for others.
  • Demonstrate good practice with seasonal guidelines, campaigns, and merchandising principles.
  • Support maintaining store environment and housekeeping standards.
  • Understand how to maximise sales opportunities and ensure an exceptional customer experience in line with customer and business requirements.
  • Deliver to merchandising guidelines to ensure effective product placement and meet brand partner expectations.
  • Understand KPI targets and expectations to achieve results.
  • Demonstrate commercial awareness and adopt the right product, place, and time compliance.
  • Strong brand and trend awareness.
  • Support senior management to coach the team.
Requirements:
  • Experience of leading a team within a retail environment.
  • Knowledge of and passion for luxury brands.
  • Ability to drive sales through excellent service.
  • Understanding of visual presentation and its impact on the sales floor commercially.
  • Ability to motivate a team with effective communication.
Benefits:
  • Basic Salary £28,256 per annum.
  • Weekly/Monthly & Quarterly Commercial Bonuses.
  • Stocktake Bonuses.
  • Commission-led bonuses across a wide range of products.
  • Monthly Group Rewards and Recognition.
  • Long Service Awards.
  • Fearless1000 Incentive Scheme (watch video to find out more).
  • Development Courses with National Qualifications.
  • 28 Days Holiday.
  • 50% In-store Uniform Discount.
  • Discounted Gym Membership.
  • Group-wide 20% Discount across all Frasers Group brands.