Data-Driven Customer Experience Lead

4 weeks ago


Farringdon, Greater London, United Kingdom Kurt Geiger Full time
Key Responsibilities

As a Data-Driven Customer Experience Lead, you will be responsible for providing actionable insights that drive business decisions, enhance customer experiences, and improve overall marketing strategies. You will analyse and interpret customer data from multiple sources (CRM systems, transactional databases, web analytics, etc.) through mParticle and Snowflake, our core Customer Data Profile Warehouse.

You will ensure the accuracy, consistency, and integrity of data used for analysis, own the segmentation of the customer base based on demographics, purchase patterns, and behaviour to improve targeting and personalization strategies across un-paid & paid marketing channels.

This role offers a competitive basic salary of $90,000 - $120,000 per annum, depending on experience. You will also receive pension and life assurance, enviable discounts, gym discounts, summer hours (3pm Friday finish), half-day payday Fridays (once per month), RetailTrust support, and much more.



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