Service Delivery Manager

3 weeks ago

Reading, Reading, United Kingdom IO Associates Full time
Service Manager Opportunity at iO Associates

iO Associates is seeking a skilled Service Manager to join our team. As a Service Manager, you will be responsible for leading the delivery of IT services and ensuring that they meet the required standards.

Key Responsibilities:

  • Develop and implement ITIL Service Design and Service Strategy in a large, complex transformation programme.
  • Manage stakeholders, lead, influence, and collaborate with teams to achieve service delivery goals.
  • Implement ServiceNow workflows, catalogues, and automation of service provisioning.
  • Ensure ITIL Service Accreditation and maintain ITIL Service Design accreditation.

Requirements:

  • ITIL Service Design and Service Strategy experience.
  • ServiceNow experience, particularly in workflows, catalogues, and automation.
  • Strong stakeholder management, leadership, influencing, and collaboration skills.

What We Offer:

  • A competitive rate outside IR35.
  • A 6-month contract with the possibility of extension.
  • A hybrid working arrangement with one day on-site in Reading.

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